Shipping & returns

Clear shipping options. Guided returns.

If a product displays a checkout entry, use the current checkout information and order confirmation for the applicable purchase terms. Otherwise, request a quotation.

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Shipping origin and timing

Shipping origin, availability, dispatch timing and delivery estimates depend on the product, quantity and destination. Confirm them in the current checkout, quotation or order confirmation.

A local warehouse route is available only when confirmed for the exact SKU and order. The delivery country alone does not identify the shipping origin.

Delivery times are estimates. Customs checks, carrier handling, weather and address issues can affect arrival. Contact us before ordering if you need delivery by a particular date.

Shipping charges

Shipping charges and currency depend on the product, quantity and delivery address. Confirm the applicable amount in the current checkout, quotation or order confirmation.

Taxes and import responsibilities

Destination taxes, import duties and customs clearance or carrier fees may apply. Review which charges are included and who is responsible in the current checkout, quotation or order confirmation, subject to applicable rules.

Before paying, review the selected configuration, quantity, shipping address, item amount, shipping charge, tax added at checkout and import responsibilities.

Returns

If a return is needed, contact us first. Keep the product, accessories, packaging, and proof of purchase together so instructions are easier to follow.

Return and replacement instructions

Contact support before shipping a return. We will confirm the correct return or replacement route for the product and order.

Damaged, missing, or incorrect items

Report visible shipping damage, missing items, or incorrect items within 48 hours of delivery. Include photos, packaging condition, and order context.

Project shipments

Larger PoE, PTZ, NVR, installer, reseller, and private-label orders may need split packages, model-specific documents, or project timing notes.

Support path

Use one message thread for shipping, return, replacement, and after-sales help so the order context stays together.

Project delivery checklist

Confirm the route before setting an installation date.

For orders handled by quotation, confirm availability, price, shipping origin, charges, import responsibilities and estimated timing before ordering.

Destination and costs

Provide the country and postal code. Ask for the shipping charge, which taxes or duties are included or excluded, and who is responsible for import clearance and related charges.

Dispatch and arrival

Share your required installation date. Ask for current availability, expected dispatch timing, estimated transit time, and whether the order would travel in separate packages.

Sample-to-batch handoff

If evaluating a sample, keep a record of its model and configuration. Before a bulk order, ask whether that configuration remains available and confirm quantities, package contents, and delivery details again.

Ask about delivery details Check after-sales questions