Shipping
Send the SKU list, quantity, and destination. We will help identify the available delivery method, cost, and timing before you place the order.
Shipping & returns
Know the shipping and return path before you commit.
Multi-camera systems can involve recorders, drives, mounts, cables, and split packages. We help confirm the practical path before the order moves.
Returns
If a return is needed, contact us first. Keep the product, accessories, packaging, and proof of purchase together so instructions are easier to follow.
Return and replacement instructions
Do not send a product back blindly. We confirm the return or replacement instructions before anything is shipped.
Damaged, missing, or incorrect items
Report visible shipping damage, missing items, or incorrect items within 48 hours of delivery. Include photos, packaging condition, and order context.
Project shipments
Larger PoE, PTZ, NVR, installer, reseller, and private-label orders may need split packages, model-specific documents, or project timing notes.
Support path
Use one message thread for shipping, return, replacement, and after-sales help so the order context stays together.