Support
Answers before you buy. Help after you install.
Compare system types, prepare a parts list, handle returns, or gather the right evidence for a product issue.
Can I order a camera system online?
Yes for simple needs. For multi-camera systems, send the site details first so the camera count, recorder, storage, accessories, shipping, and timing line up.
What information helps with a quote?
Share the site type, camera count, indoor and outdoor areas, desired recording time, AI alert needs, PTZ requirements, timeline, and whether this is a sample, bulk, reseller, or OEM request.
Do products ship from the US?
Some builds can use faster US shipping paths. Send the SKU list, quantity, and destination so we can confirm the practical route before you buy.
Can QuarkView help me choose between PoE, PTZ, and solar cameras?
Yes. PoE is best for stable wired recording, PTZ helps cover wider areas, and solar or battery cameras fit places where cabling is difficult.
Can I request installer, reseller, or OEM pricing?
Yes. Choose Installer, Reseller, or OEM / private label in the quote form and include sample needs, repeat order plans, quantity, and destination.
Can I ask for a sample before a bulk order?
Yes. Select Sample first as the timeline or describe the sample you need in the project notes.
What warranty support is available?
Warranty help is available for covered products. Photos, video, labels, order details, wiring context, and troubleshooting steps help us handle the case faster.
How are returns handled?
Contact support before sending anything back. Keep the product, accessories, packaging, and proof of purchase together so we can provide the correct instructions.
What should I do if an item is damaged, missing, or incorrect?
Report visible shipping damage, missing items, or incorrect items within 48 hours of delivery, and include order context, photos, package condition, and the exact model involved.
What evidence helps a warranty or replacement case?
Prepare the order number, model or SKU, product label photo, symptom photos or video, wiring context, package condition, and troubleshooting steps already attempted.
What should I include for NVR storage planning?
Include camera count, resolution, recording mode, and the number of days you need to keep footage. Storage needs change with frame rate, compression, and motion settings.
How do I reach QuarkView?
Use the contact or quote form, or email sales@quarkview.com with the product, site type, camera count, buyer role, destination, and any installation notes.